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Terms & Conditions
1. Member should redeem reward in TAIKOO+ mobile app with points and visit designated location in person to collect the reward within redemption period.
2. Rewards are valid on a first-come, first-served basis, while stocks last. Quotas apply.
3. This redemption letter is valid for Citygate Outlets store only.
4. This redemption letter is valid till 30 September 2023. Customers must present the redemption letter in person at the store before expiry. Expired redemption letter will become invalid, and no refund will be given. Redemption letter will not be re-issued if lost or damaged. Only original hardcopy of the redemption letter will be accepted by merchant.
5. For detailed Terms & Conditions, please refer to the clauses printed on the redemption letter.
6. All photos and product descriptions are for reference only.
7. The required points for the reward will be deducted from the member's account instantly after the redemption. Redemption cannot be cancelled, and reward redeemed cannot be exchanged or returned.
8. The points used in the redemption of the rewards will not be returned or credited back to the member if member fails to collect or use the rewards.
9. The Company shall not be responsible for the condition of the rewards or any damage, loss or bodily injury arising from usage of the rewards. All queries (including product warranties) regarding the rewards shall be raised with the relevant merchant directly. Any dispute concerning rewards (quality or otherwise) shall be settled between the member and the relevant merchant. The Company shall not be liable for any product warranty or quality issues.
10. Other terms and conditions of CLUB CG membership programme and the corresponding merchants apply.
11. In case of any disputes, Swire Properties Management Limited and merchant reserve the right of final decision.
12. Please read below Terms and Conditions provided by the merchant.
- Customers are aware that all products offered for sale at outlet stores that are directly operated by Versace in MAINLAND CHINA, HONG KONG SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE'S REPUBLIC OF CHINA (hereinafter products sold at special discount. referred as "HONG KONG SAR"), CHINESE-TAIWAN, MALAYSIA and THAILAND are off-season and / or defective products sold at special price.
- At the time of redeeming the product at store, customers have been fully informed by Versace, and understand that products may bear defects such as scratches. Customers should carefully check all products before picking up. Customers' redemption is deemed as their acknowledgement and acceptance of the "as-is" condition of such products at the time of picking up. Once picked up, all products are not entitled to repair, replacement and return guarantees.
- Versace reserves the right of final interpretation of all of the above policy, and may amend or remove any of the above policy at any time without prior notice. In case of any dispute, customer unconditionally accepts that the outcome of dispute as decided by Versace shall be final and conclusive.
- The above terms have been duly indicated and explained to the customer. These terms are written in both Chinese and English version and in case of any discrepancies between the two versions, Chinese version shall prevail.
Customer Care Centre, L2 (10am – 10pm daily)

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